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Terms and Conditions

Last updated: 3 October 2026

These terms explain how you can use the ExpatNL website and our advisory services for expats in the Netherlands. We have kept them short and in plain English. By using the site, booking a consultation or asking us for help, you agree to these terms.

1. Who we are

ExpatNL is based at 2134 KD, Hoofddorp, Netherlands, and registered under KvK number 42085425. You can reach us at info@expatnl.eu.

2. What we do

We are a team of expats who help other expats settle into the Netherlands. We offer:

  • guides, articles and free online tools;
  • free, no-obligation online consultations about your situation; and
  • introductions to English-speaking local professionals, such as agents, advisors, banks or movers.

Our guides, tools, consultations and introductions are free for you, unless we clearly agree a paid service with you in writing first.

3. General information, not professional advice

Our guides, tools and consultations share practical experience and general information. They are not legal, tax, financial, immigration or medical advice. Rules in the Netherlands change and every situation is different, so please check important decisions with the relevant authority or a qualified professional. Results from our calculators and tools are estimates only.

4. Local experts we introduce

The professionals we introduce are independent businesses, not employees of ExpatNL. If you decide to work with one of them:

  • you make your own agreement with that expert, under their terms and fees;
  • the expert is responsible for the work they do for you; and
  • you are free to say no, or to choose someone else.

We only introduce people we trust, but we cannot guarantee the result of their work. Some experts may pay us a fee for an introduction. If you have a problem with an expert we introduced, please tell us so we can help where possible and review whether we keep recommending them.

5. Bookings and consultations

When you book a consultation, please give accurate contact details and a short description of what you need. If you cannot make it, let us know as early as possible so we can offer the slot to someone else. We may move or cancel an appointment if something unexpected comes up; we will contact you to arrange a new time.

6. Paid services

If we ever offer you a paid service, we will confirm what is included, the price including VAT and the timing in writing before we start. The service only starts once you accept that confirmation. If you are a consumer, you generally have 14 days to cancel a service agreed online or by email. If you ask us to start within those 14 days and then cancel, we may charge for the work already done.

7. Our responsibility

We do our best to keep our information accurate and up to date, and to help you with care. We are not responsible for decisions you make based on general information on this site, for the services of independent experts, or for the content of external websites we link to. Nothing in these terms limits any rights you have under Dutch consumer law.

8. Using our website

You may read, print and share our content for personal use. Please do not copy or republish our guides, tools or other content for commercial purposes without our permission. Do not misuse the site, for example by sending spam or trying to break its security.

9. Questions and complaints

If something is not right, email info@expatnl.eu. We aim to reply within a few working days and to find a fair solution together.

10. Changes and applicable law

We may update these terms from time to time. The version on this page is the one that applies. Dutch law applies to these terms, and any dispute will be handled by the competent court in the Netherlands, without affecting any mandatory consumer protections that apply to you.

For details about how we handle personal information, see our Privacy and Cookie Policy.